Privacy Policy
Last updated: June 2026
At Southern Region Chiropractic, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Who We Are
Southern Region Chiropractic
63 Bowral Road, Mittagong NSW 2575
Phone: (02) 4871 2762
Email: southernregionchiro@gmail.com
Website: southernchiro.com.au
If you have any questions about this Privacy Policy or the way we manage your personal information, please contact us using the details above.
What Information We Collect
To provide chiropractic care and manage our practice, we may collect personal information including:
Your name, address, date of birth and contact details
Emergency contact details
Medicare and private health insurance information
Payment and billing information
Health history and clinical records
Information about your symptoms, injuries and treatment
Diagnostic imaging reports and other healthcare records
Information received from referring practitioners and other healthcare providers
How We Collect Information
We collect information directly from you when you:
Complete patient forms
Attend consultations
Contact us by phone or email
Book appointments online
Use our website
With your consent, we may also collect information from other healthcare providers involved in your care, including your GP, specialist or allied health practitioner.
Why We Collect Information
We collect personal information so we can:
Provide safe and effective chiropractic care
Maintain accurate clinical records
Communicate with you regarding your healthcare
Send appointment reminders via SMS or email
Process Medicare and private health fund claims
Meet our legal and professional obligations
Manage the day-to-day operation of our practice
If you choose not to provide certain information, we may be unable to provide appropriate healthcare services.
How We Use and Share Information
Your personal information is used primarily to provide healthcare services and manage your patient record.
With your consent, we may communicate with your GP, specialist or other healthcare providers involved in your care.
We may also disclose information:
To Medicare and private health insurers for claims processing
To trusted service providers who support the operation of our practice
Where required or authorised by law
We do not sell, rent or trade personal information.
Third-Party Service Providers
We use a number of secure third-party providers to support our practice, including:
Cliniko for patient management and clinical records
Google Workspace for email, communication and document storage
Xero for accounting and bookkeeping
These providers may process or store information on our behalf in accordance with their own privacy and security obligations.
Storage and Security
We maintain electronic patient records and take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
Our security measures include:
Secure cloud-based systems
Password-protected devices and software
Access controls and staff permissions
Confidentiality obligations for staff
Regular software and security updates
Accessing or Correcting Your Information
You may request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete or out of date.
Requests should be made in writing using the contact details above.
We may require proof of identity before providing access.
Overseas Disclosure
Some of our service providers may store or process information outside Australia.
Where this occurs, we take reasonable steps to ensure that personal information is handled in a manner consistent with Australian privacy laws.
Retention and Disposal of Records
We retain patient records in accordance with legal, professional and clinical record-keeping requirements.
When personal information is no longer required and we are permitted to do so, we will take reasonable steps to securely destroy or permanently de-identify the information.
Privacy Complaints
If you believe your personal information has been mishandled or your privacy has been breached, please contact us using the details above.
We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner
Phone: 1300 363 992
Website: www.oaic.gov.au
Changes to This Policy
We may update this Privacy Policy from time to time.
The most current version will always be available on our website.